How was the presentation given:

Appointment schedule: 
2
Average: 2 (1 vote)
Representative’s approach: 
2
Average: 2 (1 vote)
Presentation skills: 
4
Average: 4 (1 vote)
Knowledge about the product: 
4
Average: 4 (1 vote)
Explaining the terms & conditions: 
3
Average: 3 (1 vote)
Answering the queries: 
3
Average: 3 (1 vote)

How did you reach our Paramedic / collection executive?:

Response to your first call: 
5
Average: 5 (1 vote)
Arrival time: 
5
Average: 5 (1 vote)
Well-groomed appearance: 
4
Average: 4 (1 vote)
Technical expertise for collection: 
0
No votes yet
Executive’s professional approach: 
0
No votes yet
Did you reach out to our 24/7 customer care toll free number at any time?: 
Yes
accessibility of our toll free: 
0
No votes yet
How easy was the IVR?: 
4
Average: 4 (1 vote)
Executives knowledge about the product: 
4
Average: 4 (1 vote)
Level of patience while listening to you: 
5
Average: 5 (1 vote)
Executive’s support in resolving the complaints: 
4
Average: 4 (1 vote)
Timely follow-ups/resolution Ease in connecting with the executive: 
1
Average: 1 (1 vote)
Did you receive a message once the sample reached the lab?: 
Yes
Was the sample status updated?: 
Yes
Were you able to view your sample status on the website?: 
NA
Have you received the preservation certificate as committed: 
NA
How do you rate the overall service experience with LifeCell?: 
3
Average: 3 (1 vote)
How likely is it that you would recommend our services to your friends?: 
4
Average: 4 (1 vote)
Do you have any other comment, questions or suggestions?: 
Your sales executives( Mr.Anirudh) are just concerned with there sales target . They are least bothered once they get the cheque be it by giving false promises or wrong commitments . Also the freebies which was promised by the sales executive were only given half. Why we have to beg for it?? why the executive give false promises?? Another question , when we are paying double for the twin babies and we have different CRM numbers then why the coupons ,freebies are not issued double ?? Also I requested that none of the reports mention the sex of the babies . In case of twin babies , we have to do lot of calculations to identify the report of male and female baby. Because of all these reasons I have given 3 stars
Name: 
Rajwinder Singh Ghai
Email ID: 
rajsghai@gmail.com
Phone Number: 
9810044438
CRM Number: 
160001200709
Overall Rating: 
60.00
Presentation Rating: 
60.00
Collection Rating: 
56.00
Customer Service Rating: 
76.70
accessibility of our toll free: 
5
Average: 5 (1 vote)