How was the presentation given:

Appointment schedule: 
3
Average: 3 (1 vote)
Representative’s approach: 
3
Average: 3 (1 vote)
Presentation skills: 
3
Average: 3 (1 vote)
Knowledge about the product: 
2
Average: 2 (1 vote)
Explaining the terms & conditions: 
1
Average: 1 (1 vote)
Answering the queries: 
1
Average: 1 (1 vote)

How did you reach our Paramedic / collection executive?:

Response to your first call: 
3
Average: 3 (1 vote)
Arrival time: 
3
Average: 3 (1 vote)
Well-groomed appearance: 
3
Average: 3 (1 vote)
Technical expertise for collection: 
2
Average: 2 (1 vote)
Executive’s professional approach: 
2
Average: 2 (1 vote)
Did you reach out to our 24/7 customer care toll free number at any time?: 
Yes
accessibility of our toll free: 
0
No votes yet
How easy was the IVR?: 
1
Average: 1 (1 vote)
Executives knowledge about the product: 
1
Average: 1 (1 vote)
Level of patience while listening to you: 
3
Average: 3 (1 vote)
Executive’s support in resolving the complaints: 
1
Average: 1 (1 vote)
Timely follow-ups/resolution Ease in connecting with the executive: 
1
Average: 1 (1 vote)
Did you receive a message once the sample reached the lab?: 
No
Was the sample status updated?: 
Yes
Were you able to view your sample status on the website?: 
NA
Have you received the preservation certificate as committed: 
Yes
How do you rate the overall service experience with LifeCell?: 
1
Average: 1 (1 vote)
How likely is it that you would recommend our services to your friends?: 
1
Average: 1 (1 vote)
Do you have any other comment, questions or suggestions?: 
Even after writing multiple mails, your response and resolution is a BIG ZERO. 3 of my friend are pregnant and into the 6 month and they were very keen on joining Life Cell (due to my insisting). After seeing the way my case has been handled, I am sure they wont even consider Life Cell for stem cell banking.
Name: 
Vimal Veera
Email ID: 
vimalveera@gmail.com
Phone Number: 
9884433105
CRM Number: 
160000600592
Overall Rating: 
20.00
Presentation Rating: 
43.30
Collection Rating: 
52.00
Customer Service Rating: 
26.70
accessibility of our toll free: 
1
Average: 1 (1 vote)